Increase Value for Both You and Your Customers by Upselling and Cross Selling
Increase Value for Both You and Your Customers by Upselling and Cross Selling Upselling and Cross selling are great ways to maximize your revenue while building stronger relationships with your clients and customers. You may hear the term upsell used interchangeably with cross sell, and though they are technically slightly different, I think this is fine as long as what is being conveyed is understood. Technically speaking, upselling is encouraging customers to purchase a service or product that is comparable, but more expensive, to the one they are intending to buy. Essentially a higher-end or more comprehensive version of the same product or service. Cross selling is encouraging add-ons or complementary products or services along with the intended purchase. Both of these practices can increase the value of each client or customer and, if done correctly, build trust. You also have the benefit of making more sales without having invested in lead generation for those sales since...